STI On-Site Support Platinum Care (24x7x4) - 1 Year - For Dell 12G Servers

This STI Platinum Care on-site support plan provides one year of 24x7x4 coverage for Dell 12th-generation servers. The service level includes around-the-clock support availability with a four-hour on-site response target for covered server hardware, coordinated through STI’s support process. Coverage should be assigned to the correct Dell 12G server equipment with the appropriate one-year term, Platinum Care response level, and service location details; it is not intended for other server generations or non-server hardware unless separately covered.