International Warranty
Warranty & Returns for International Customers
- Full phone support 8am to 5pm (US CST)
- Replacement items will be shipped to you after we receive your returned item
- Shipping costs to/from STI are your responsibility, including any duties and/or taxes related to the shipments
- Systems purchased with DellEMC ProSupport or better will be covered by your DellEMC Support agreement
In all cases, we highly recommend purchasing spare parts ahead of time, to minimize any potential downtime.
Need technical help, or to request a return?
To request technical assistance help, or to initiate a return, please contact our Support Team either through our website or by phone (877-851-2260). Contact us to begin the RMA process, and a certified representative will follow up with next steps. Please include the invoice / sales order number, part number, serial number and any additional information that is pertinent to your problem. This will help us address and solve your problem as quickly as possible.
For full terms and conditions of STI's Limited Warranty Agreement, please click here.