You've already discovered the savings of pre-owned and refurbished hardware, but until now, manufacturer warranty and support on customized systems was not an option.  Due to our special relationship with Dell, we have been selected as one of only a handful of companies around the world, who are approved to offer full Dell ProSupport on the latest generation of systems, even when building them to your exact specifications right here at STI!  

Which type of coverage is right for you?

Built on a foundation of experts, insights and customer ease, our ProSupport Enterprise Suite has the enterprise-class support your organization needs. Select the service that aligns with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

ProSupport

You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell EMC offers a single source with the expertise, know-how and capabilities to make supporting your IT easier.

When you choose ProSupport, highly trained experts are there around the clock and around the globe to address your IT needs. ProSupport helps you minimize disruptions and maintain a high level of productivity.

When you choose ProSupport, you’ll get:

• 24x7x365 access to certified hardware and software experts
• Collaborative support with 3rd party vendors
• Operating Environment Software
• Consistent level of support available for Dell EMC hardware, software and solutions
• Onsite parts and labor response options including next business day or four-hour mission critical

ProSupport Plus

Critical workloads and applications require constant availability and the systems supporting them need more than break/fix support – they need proactive and predictive measures to get ahead of problems before they happen.

ProSupport Plus proactively improves the performance and stability of your critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also helps you get ahead of problems before they happen. You’ll have the freedom to adopt complex technologies with confidence, knowing Dell EMC has the expertise and insight to help you be more productive and focus on your goals.

When you choose ProSupport Plus, you’ll get:

• A designated Technology Service Manager who knows your business and your environment
• Access to senior ProSupport Plus engineers for faster issue resolution
• Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC customer base to reduce support issues and improve performance
• Predictive analysis for issue prevention and optimization enabled by Secure Remote Service (ESRS)
• Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by ESRS
• Support that extends up to seven years