Or call us today:  1-877-851-2260
Custom configurations & special order items available

Frequently Asked Questions

Just Wondering?

Common Customer Service Questions:


How long will it take to get my server or parts?

Please allow 1-3 days for configuration of your server plus up to 3 business days for ground shipping unless you choose an upgraded shipping method. When in stock, orders consisting of parts only will ship out same day if the order is received before 3pm CST.

Can I request to have my server expedited?

Yes, there will be an additional labor fee for this service and it will be subject to the type of server you are purchasing. Priority Overnight shipping is available. If you need to request an expedite, please contact us at 1-877-851-2260.

Explain your warranty and how it works if I have a problem?

Details of our warranty can be found here.

If you can see it or touch it we support it. We kindly ask that you fill out a support ticket if you are in need of a replacement component. And as always, please contact us at 877-851-2260 and ask for a Dell Certified Technician who can assist you in pre- and post-sales support needs. We are here to ensure that every server STI sells is tested and leaves and arrives in excellent condition.

STI also offers several extended warranty and support options. Please contact an Account Executive for pricing on options that best suit your needs.

How can I pay for my order?

We accept the major credit cards: AMEX, Visa, MasterCard, and Discover. We also accept wire transfer and ACH.

Can I pay by credit card over the phone?

Yes. Please contact the Customer Service Department or your Account Executive directly with your credit card information.

Do you offer Payment Terms?

Yes. Payment terms are considered for customers who have purchased frequently from Stallard, with expected annual minimum purchases, and where individual sales orders are greater than $10,000. Payment terms are typically net 10 days, but no longer than net 30 days.

Do you offer large discounts for large orders?

Yes, we do have some bulk pricing available. Please contact an Account Executive at 1-877-851-2260 for a personalized quote.

What are my shipping options?

We ship FedEx for most orders. UPS is available upon request. Depending on the size of the shipment, a trucking company may be used.

Can I pick up my server if I live in the area?

Absolutely! We can waive the shipping cost, but tax will be included unless you can provide a reseller's certificate.

Does STI ship Internationally?

Yes we can ship all of our off lease equipment worldwide. Some Dell renewed equipment is restricted to the Americas. Please call if you are outside the US we can get you an international shipping quote.

How can I track my shipment?

The day after your order has been shipped, we will email you an invoice that includes tracking information.

How does your return policy work?

All non-warranty returns of non-defective products must be completed within 30 days of the original purchase date, and are subject to a 15% restocking fee. (Please Note: Software cannot be returned due to licensing policies)

Customers who are not fully satisfied with our product are asked to fill out a support ticket. After completing this form, a representative from our company will contact you in regards to any issues you are experiencing and walk you through the return process if necessary.

Common Technical Questions:


Where do I find the drivers, updates, and downloads for my server or workstation?

All information on Dell's systems can be located on their support site, https://www.dell.com/support/home/en-us There you will find all the drivers, firmware updates, manuals, and general support for your Dell product. All drivers and support for non-Dell products can typically be found at that manufacturer's website. 

What's the difference between Dell Rapid and Versa rails?

Rapid rails can be easily and quickly inserted into Dell racks without screws (these might not work in all racks). Versa rails work in most racks but require screws.

My server arrived today and I am getting no video. What is the problem?

Occasionally during shipping, some internal server components can get rattled and become a little loose, preventing the server from booting properly. If you experience any problems, try re-seating the CPU's, memory, and anything that could have become jarred slightly. To re-seat the CPU's, remove the heatsinks and pull the CPU straight up with the heatsink. Reinstall the cpu and reinstall the heatsinks. A video guide on how to do this is available here. 

What is the difference between PERC RAID cards with H###, S### and HBA### designations?

PERC cards with an H on the front are hardware RAID capable which is configurable on the hardware. Cards with an S are software raid, which is controlled by the OS. HBA cards are host bus adapters, so they connect drives to the system but do not provide any RAID capabilities. 

When loading Windows I get the error "There are no hard drives installed on this system"

Your installation of Windows does not include the drivers for your controller card (RAID, nVme, SAS, SATA). Download the correct drivers for your system from Dell's support site at www.dell.com/support/home/en-us. When booting up the installation CD you will see a prompt to press F6 to load your third-part drivers. 

Why won't my system POST, is it DOA?

Since all systems are tested and updated before leaving our facility, chances are the system components can become jarred during shipping. Open the system and reseat any removable components, CPU, RAM, VRM, add-on PCI cards, risers, etc... This should produce a successful boot.

I replaced the failed hardware, why am I still receiving errors?

You’ve replaced or re-seated faulty hardware, next step is to clear the error logs. Now it’s time to go into your iDrac and clear the system even logs. Reboot your system and press F2 when the option appears on screen. Select IDRAC Settings, then select System Event Logs. Select Clear Records then press ESC to get out. When prompted if you would like to save your changes, confirm this by hitting Yes. This should clear any previous errors which may be causing the system to be in a warning state.

How do I run firmware updates on my Dell server?

To run firmware updates on your Dell server, reboot the system and hit F10 when prompted to enter the Lifecycle Controller. Once in the Lifecycle Controller, click on Firmware Update, then Launch Firmware Update. When asked where to find updates, click Dell’s Website and hit Next. On older servers, hit Network Share and select HTTPS server where Dell’s update path should be auto populated. Continue through, select the updates you’d like to install then hit Apply.  A video guide on how to do this is available here.

Where do I download Windows Server from?

Download Microsoft Server software, download from
https://www.microsoft.com/en-us/evalcenter/ and select your product from the Windows Server section. After downloading and installing, run the following command to convert from Evaluation edition to Standard or Datacenter edition. 

DISM /online /Set-Edition:<ServerStandard> /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX /AcceptEula 

OR 

DISM /online /Set-Edition:<ServerDatacenter> /ProductKey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX /AcceptEula.