Every STI system is guaranteed

Available on previous generation systems and components

All systems and components that aren’t already covered by Dell, are covered by STI Warranty. Our Dell-certified experts are available M-F 9am-5pm CST to provide support. We’ve already put your hardware through rigorous testing, but if it doesn’t outlast its warranty, we’ll do whatever is necessary to make it right, with fast response times and overnight shipping of replacement items when needed.

Available as an add-on to almost any Dell system

Sometimes you need more than just replacement parts. You need to know that regardless of what happens, your hardware will experience as little downtime as possible. STI On-Site Support offers 24/7/365 technical support packages, applicable to almost any system, whether you bought it from STI or not. On-site service is performed by qualified technicians after remote diagnosis, within either a 4-hour window (Platinum Level) or by next business day (Gold Level).  Learn More...

Available on most current generation systems

Because of the trust Dell has placed in us, STI is one of only a handful of companies worldwide to offer the full lineup of Dell support on our custom-built refurbished Dell systems. You can buy customized Dell servers and storage from our STI warehouse with 3, 5, and 7-year Dell Warranty options.

Available on most current generation systems

You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. When you choose ProSupport, highly trained experts are there around the clock and around the globe to address your IT needs. ProSupport helps you minimize disruptions and maintain a high level of productivity.

When you choose ProSupport, you’ll get:

• 24x7x365 access to certified hardware and software experts
• Collaborative support with 3rd party vendors
• Operating Environment Software
• Consistent level of support available for Dell hardware, software and solutions
• Onsite parts and labor response options including next business day or four-hour mission critical

Available on most current generation systems

Critical workloads and applications require constant availability and the systems supporting them need more than break/fix support – they need proactive and predictive measures to get ahead of problems before they happen.

ProSupport Plus proactively improves the performance and stability of your critical systems through automated support, analytics and the right expertise for your organization. ProSupport Plus not only gets you back up and running quickly, but also helps you get ahead of problems before they happen. 

When you choose ProSupport Plus, you’ll get:

• A designated Technology Service Manager who knows your business and your environment
• Access to senior ProSupport Plus engineers for faster issue resolution
• Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell customer base to reduce support issues and improve performance
• Predictive analysis for issue prevention and optimization enabled by Secure Remote Service (ESRS)
• Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by ESRS
• Support that extends up to seven years