Common Technical Questions: 1. Where do I find the drivers, updates, and downloads for my server or workstation? All information on Dell’s systems can be located on their support site, www.support.dell.com. There you will find all the drivers, firmware updates, manuals, and general support for your Dell product. All drivers and support for non-Dell products can typically be found at that manufacturer's website. 2. My server arrived today and I am getting no video. What is the problem? Occasionally during shipping, some internal server components can get rattled and become a little loose, preventing the server from booting properly. If you experience any problems, the first thing to try would be re-seating the CPU’s, memory, and anything that could have become jarred loose. To re-seat the CPU's, first remove the heatsinks and clips, and then move the lever on the socket and pull the CPU straight up and then place it back in the socket and lock the socket lever back down. Then re-clamp the heatsinks down and try to fire it up again. 3. How do I set up my containers and install an OS? You set up your hard drives from the PERC utility by pressing either ctrl-m or ctrl-a depending on manufacturer. Once in the utility use the menus to set up your drives however you wish, RAID 0 (striped), RAID 1 (mirrored), RAID 5, RAID 10 etc. Some controllers require a drive scrubbing process that can take hours while others are almost instant but require you to initialize the container, wiping the drives. Now you can run your OS CD and install any PERC drivers if necessary. Windows based OS’s require you to press F6 right away and then load the driver when asked. Some won’t require the driver, as with Windows Server 2003.