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Dell Warranty Information

On-Site Service after Remote Diagnosis

For issues covered by Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually within 1 business day following Remote Diagnosis. During Remote Diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting sessions until a cause can be isolated.
http://www.dell.com/content/topics/topic.aspx/us/segments/bsd/legal_compliance?c=us&cs=04&l=en&s=bsd

Dell Basic Hardware Service is included with your new Dell system and is valid within your limited warranty term, which you can extend. This service includes:
  • Basic hardware warranty phone support during local business hours
  • Next Business Day On-site Service after remote diagnosis or Return for Repair Service — Depending on the Dell hardware product, additional repair options may apply
Dell ProSupport is designed to help you make the most of your IT investment, and includes:
  • 24x7x365 support
  • Next Business Day On-Site Service on parts and/or labor after remote diagnosis
  • Management — Save time working through your most important issues on a per-incident basis with Dell’s Technical Account Manager Team
  • Comprehensive software support — Comprehensive support for popular third party software
  • ‘How To’ assistance for popular off-the-shelf applications
  • Access to technical support tips, enhanced online information and remote monitoring features
For more information, please visit Dell's website: http://content.dell.com/us/en/business/d/help-me-choose/hmc-hardware-support-services.aspx